Refund policy

Returns Policy
At Britsoles, we strive to ensure your complete satisfaction with our luxury footwear. If you are not entirely happy with your purchase, we offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Return Costs
All costs associated with returning an item will be reimbursed by us.

Eligibility for Returns
To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

How to Initiate a Return
To start a return, please contact us at info@britsoles.com

. Once your return request is received and approved, we will provide you with the return address via email.

If your return is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

For any return-related inquiries, feel free to contact us at info@britsoles.com

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will promptly evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care items (such as beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you have any concerns about your specific item, please get in touch with us before initiating a return.

Exchanges
The fastest way to receive the item you want is to return your original purchase. Once the return is accepted, you may place a new order for the desired item separately.

European Union 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@britsoles.com.

Thank you for choosing Britsoles. We appreciate your trust and are committed to providing a hassle-free shopping experience.