Privacy policy

Last Updated: December 30, 2024

This Privacy Policy outlines how Britsoles ("Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make purchases from britsoles.com (the "Site") or interact with our services (collectively, the "Services"). "You" and "your" refer to users of the Services, including customers, visitors, or individuals whose information we collect under this policy.

Please review this policy carefully.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. The revised policy will be posted on the Site with an updated "Last updated" date.

How We Collect and Use Personal Information

We collect personal information from various sources to provide the Services. The data we gather depends on how you interact with us.

What We Collect

1. Information You Provide:

   • Contact details: Name, address, phone number, and email.

   • Order information: Billing/shipping addresses, payment confirmation, and email.

   • Account information: Username, password, and security questions.

   • Customer support: Details shared when you contact us.

   Certain features may require this information. Without it, access to these features may be limited.

2. Automatically Collected Data:
   We use cookies and similar technologies to collect Usage Data, including:

   • Device and browser information.

   • IP address and network details.

   • Interactions with the Site.

3. Third-Party Information:
   We may receive data from service providers (e.g., Shopify), payment processors, and marketing partners.

How We Use Your Information

We use your personal information to:

• Provide and manage products, services, and accounts.

• Process payments, fulfill orders, and handle returns.

• Send marketing communications and personalized ads.

• Enhance security, prevent fraud, and improve user experience.

Cookies

We use cookies to operate and improve the Site, analyze usage, and customize content. Blocking cookies may affect Site functionality. For details on Shopify’s cookies, visit their policy.

Sharing Personal Information

We may share your data with:

• Service providers (e.g., payment processors, fulfillment centers).

• Business and marketing partners.

• Corporate affiliates.

• Legal authorities when required by law.

We do not sell or share sensitive personal information without consent.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect their personal information. If you believe a child has provided us with data, contact us to request its removal.

Security and Retention

We implement measures to protect your data but cannot guarantee absolute security. We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data.

• Receive a copy of your information.

• Opt out of marketing communications.

To exercise these rights, contact us using the information below.

Complaints

If you have concerns about our data practices, contact us. If unsatisfied, you may file a complaint with your local data protection authority.

International Data Transfers

Your data may be transferred outside your country. For EU transfers, we rely on Standard Contractual Clauses or other approved mechanisms.

Contact Us

For questions about this policy or to exercise your rights, contact us using the information provided below.